Frequently Asked Questions – Primary Petals Direct
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Frequently Asked Questions

HOW DO I CONTACT THE PRIMARY PETALS CUSTOMER SERVICE TEAM?

We are always open to connecting with our customers. Our goal is to create a beautiful, joy-inducing product for you. If you don’t see an answer to your question on our FAQ page, you can reach out to our customer service team via phone (888) 585 6373, or email us at hello@primarypetals.com. 
HOW DO YOU DELIVER FRESH FLOWERS TO MY DOOR?
Local deliveries are driven to your home and hand delivered by one of our drivers. All drivers currently wear gloves and masks and boxes are wiped down with Clorox wipes to ensure safe delivery during the COVID-19 Pandemic.
All other delivers are shipped overnight via UPS and will arrive at your doorstep by end of day. 
WHAT CITIES DO YOU DELIVER TO?
We currently ship overnight to all lower 48 states & Alaska!!
WHAT CITIES ARE CONSIDERED "LOCAL DELIVERY"?
Long Beach, Lakewood, Cerritos, Signal Hill, Los Alamitos, Seal Beach, Bellflower, Artesia, Rossmoor, & Hawaiian Gardens. If you are unsure if we can make a same day delivery, please call us at (888) 585 6373
HOW DO I TRACK MY PACKAGE?
Once your order leaves the Primary Petals Studio, you will receive a UPS tracking number via email. Your tracking number will provide shipment updates and expected delivery times.
For local deliveries, you will receive an email when the driver leaves the studio with your order. Deliveries are made by end of day.
CAN I PLACE AN ORDER FOR SAME DAY DELIVERY?
We are currently only accepting same day orders for local deliveries. Orders must be placed via phone (888) 585 6373 prior to 3 pm. 
CAN I ORDER A CUSTOM ARRANGEMENT?
Custom orders can be placed at least 3 days in advance via our online order form but are subject to availability of flowers.
 WHAT TIME WILL MY ORDER ARRIVE?
Orders are delivered by end of day by either our partner, UPS or our delivery team for local deliveries. 
CAN I REQUEST A SPECIFIC DELIVERY TIME?
Unfortunately, at this time we cannot accommodate requests for specific delivery times. 
HOW DO I ADD A PROMO CODE TO THE ORDER?
You can find a promo code entry box at checkout!
WHAT HAPPENS IF THERE IS AN ISSUE WITH MY ORDER?
Our goal is that your flowers arrive beautiful. Should you have any issues, please submit your concerns to hello@primarypetals.com and we will work to resolve them!
WHAT HAPPENS IF MY FLOWERS SHOW UP LATE OR DEAD? 
If this unexpectedly happens, please take a picture and submit to hello@primarypetals.com within 24 hours and we will work with you to resolve the issue. 
COVID DISCLAIMER: 
While we partner with UPS, we have seen a few delays with the packages arriving with overnight shipping. This is VERY rare but has happened. To get ahead of this issue, we want to honor a reshipment to any delayed packages and a 50% discount to any packages that arrive late. We appreciate your flexibility as we have NEVER had an issue in shipping until this global pandemic. 

WHERE DO YOU SOURCE MY FLOWERS?

Our flowers are currently sourced from local wholesalers in Orange Country. Our vendors source from local and global farms. Whenever possible we support local farmers.