Your cart
Close Alternative Icon
30% off your first order using code: PRIMARYPETALS30 30% off your first order using code: Primarypetals30off

Frequently Asked Questions

HOW DO I SKIP A BOX?

Simple! Just log into your account and mark “Skip.”

CAN I CUSTOMIZE MY BOX?

We are currently working on making customization an option for our customers. Until then, a custom bouquet can be ordered through www.primarypetalsevents.com!

WHAT IS THE DEADLINE TO SKIP A BOX?

Due to florals being a perishable item, we curate and finalize the following week’s orders Friday by 12:00 a.m. PST.

HOW DO I CONTACT THE PRIMARY PETALS CUSTOMER SERVICE TEAM?

We are always open to connecting with our customers. Our goal is to create a beautiful, joy-inducing product for you. If you don’t see an answer to your question on our FAQ page, you can reach out to our customer service team in the chat box below, or email us at hello@primarypetals.com. 

WHAT CITIES DO YOU DELIVER TO?

We currently have the capability to deliver anywhere in Southern California!

CAN I ORDER OUT OF STATE?

Right now we are local to Southern California and hope to add other states soon!

WHERE DO YOU SOURCE MY FLOWERS?

Our flowers are sourced from our vendors at the Los Angeles Flower Market. Our vendors source from local and global farms.

HOW DOES DELIVERY WORK?

Our near perfect Southern California weather enables us to deliver flowers to your doorstep overnight so you wake up to fresh flowers!

HOW DO I ADD A PROMO CODE TO THE ORDER?

You can find a promo code entry box at checkout!

HOW DO I CANCEL MY SUBSCRIPTION?

Of course, we are sad to see you go, but the beauty of our subscription service is you are free to cancel anytime! It’s simple to cancel your service by going to your account and clicking, “Cancel.”

WHAT HAPPENS IF THERE IS AN ISSUE WITH MY ORDER?

Our goal is that your flowers arrive beautiful. Should you have any issues, please submit your concerns to hello@primarypetals.com and we will work to resolve them!

WHAT HAPPENS IF MY FLOWERS SHOW UP DEAD? 

If this unexpectedly happens, please take a picture and show us within 24 hours. We will evaluate the image and issue you a new bouquet.