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ORDER CHRISTMAS WREATHS NOW! ORDER CHRISTMAS WREATHS NOW!

Frequently Asked Questions

HOW DO I SKIP A BOX?

Simple! Just log into your account and mark “Skip.”

CAN I CUSTOMIZE MY BOX?

We are currently working on making customization an option for our customers. Until then, a custom bouquet can be ordered through www.primarypetalsevents.com!

WHAT IS THE DEADLINE TO SKIP A BOX?

Due to florals being a perishable item, we curate and finalize the following week’s orders Friday by 12:00 a.m. PST.

HOW DO I CONTACT THE PRIMARY PETALS CUSTOMER SERVICE TEAM?

We are always open to connecting with our customers. Our goal is to create a beautiful, joy-inducing product for you. If you don’t see an answer to your question on our FAQ page, you can reach out to our customer service team in the chat box below, or email us at hello@primarypetals.com. 

WHAT CITIES DO YOU DELIVER TO?

We currently ship overnight to all lower 48 states!

WHERE DO YOU SOURCE MY FLOWERS?

Our flowers are sourced from our vendors at the Los Angeles Flower Market. Our vendors source from local and global farms.

HOW DOES DELIVERY WORK?

Delivery is simple. For those local to Southern California, our drivers will deliver to your porch. For outside of the Southern California area, we partner with UPS to bring you bouquets using Overnight Air.

HOW DO I ADD A PROMO CODE TO THE ORDER?

You can find a promo code entry box at checkout!

HOW DO I CANCEL MY SUBSCRIPTION?

Of course, we are sad to see you go, but the beauty of our subscription service is you are free to cancel anytime! It’s simple to cancel your service by going to your account and clicking, “Cancel.”

WHAT HAPPENS IF THERE IS AN ISSUE WITH MY ORDER?

Our goal is that your flowers arrive beautiful. Should you have any issues, please submit your concerns to hello@primarypetals.com and we will work to resolve them!

WHAT HAPPENS IF MY FLOWERS SHOW UP DEAD? 

If this unexpectedly happens, please take a picture and show us within 24 hours. We will evaluate the image and issue you a new bouquet.