We're now offering local delivery to Southern California for Mother's Day, Sunday May 9th!

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Frequently Asked Questions

We are always open to connecting with our customers. Our goal is to create a beautiful, joy-inducing product for you. If you don’t see an answer to your question on our FAQ page, you can reach out to our customer service team via phone (888) 585 6373 or our contact page.

Flowers

Our flowers are currently sourced from local wholesalers in Orange Country. Our vendors source from local and global farms. Whenever possible we support local farmers.

We would love to help you out with identifying your flowers! Please look through our website, browse our blog posts or contact us directly through our contact page!

Great question! Please view our Care Instructions for everything you need to know!

Orders & Delivery

We currently ship all of our bouquets via overnight shipping with UPS to all lower 48 states & Alaska!!

Long Beach, Lakewood, Cerritos, Signal Hill, Los Alamitos, Seal Beach, Bellflower, Artesia, Rossmoor, & Hawaiian Gardens. If you are unsure if we can make a same day delivery, please call us at (888) 585 6373.

We are currently only accepting same day orders for local deliveries. Orders can be placed online or over the phone (888) 585 6373 prior to 12pm noon.

Once your order leaves the Primary Petals Studio, you will receive a UPS tracking number via email.

Your tracking number will provide shipment updates and expected delivery times. Primary Petals has no control over the delivery time.

For local deliveries, you will receive an email when the driver leaves the studio with your order.

Deliveries are made by end of day.

Orders are delivered by end of dayby either our partner, UPS or our delivery team for local deliveries. 

Unfortunately, at this time we cannot accommodate requests for specific delivery times. 

You can find a promo code entry box at checkout!

Customer Service

Due to the nature of the product, we handle return requests on a case-by-case basis. Please reach out to our customer service teamwithin 24 hours of your delivery arriving.

Our goal is that your flowers arrive beautiful. Should you have any issues, please contact customer service and we will work to resolve them! We strive for 1000% happiness for our customers!

If your flowers arrive in an unacceptable condition, please be aware that you need to contact us with 24 hours of your delivery arriving.

If this unexpectedly happens, please take a picture and contact customer servicewithin 24 hours and we will work with you to resolve the issue. 

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